Free shipping for all ordes over $500+
20. Data Maintenance And Disclosure
Scentsvent reserves the right to maintain archives of comments and disclose submitted material when appropriate.
Welcome to Scentsvent! Our mission is to provide access to a diverse
range of brand name fragrances, skincare, haircare, candles, and related
information to a wide audience.
In order to maintain a safe, enjoyable, and transparent environment for all users,
we have established these Terms of Use. By accessing and using this website,
you agree to comply with these terms and conditions, as well as all applicable
laws and regulations.
August 2024
Your Responsibilities
Usage Compliance: You agree to use the website and its services responsibly and in accordance with these Terms of Use.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account.
Content Accuracy: While we strive to provide accurate and up-to-date information, we cannot guarantee the completeness or accuracy of all content on the website.
Changes to Terms: These Terms of Use may be updated or revised from time to time without prior notice. Any changes will be effective immediately upon posting on the website.
Data Privacy: We are committed to protecting your privacy and personal information.
Secure Transactions: We use industry-standard encryption and security measures to protect your payment information.
Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns.
By making a purchase from Fragrance-Nevaeh.com you acknowledge and consent to the sharing of information about you and your transaction with other companies for transaction processing purposes.
Age Restriction: Users must be at least 18 years old or have parental consent to use the website and make purchases.
Prohibited Activities: Users are prohibited from engaging in unlawful, fraudulent, or harmful activities including hacking, spamming, or distributing malware.
Ownership: Scentsvent retains all rights, title, and interest in and to the website and its content.
Limited License: Users are granted a limited, non-exclusive license to access and use the website for personal, non-commercial purposes only.
Content Accuracy: Fragrance-Nevaeh.com makes no warranties regarding the accuracy, completeness, or reliability of any content on the website.
Product Information: Product descriptions, images, and prices are provided for informational purposes only.
Availability: Scentsvent does not guarantee the availability of any product listed on the website.
This website may contain errors and may not be complete or current. Scentsvent reserves the right to correct any errors or omissions and to change or update information at any time without prior notice.
You expressly agree that your use of the website is at your sole risk.
By submitting your order at Scentsvent, you agree to the return and cancellation policy.
Dispatch times may vary according to availability.
Delivery guarantees are limited to the USA and subject to postal delays or force majeure events.
Customers must be 18 years of age or over to purchase from Scentsvent.
We reserve the right to refuse service to any person for any reason.
These Terms & Conditions shall be governed in accordance with the laws of Louisiana.
Scentsvent shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from use of this website.
The title of merchandise is transferred to the customer at the time of delivery by the carrier.
Customers are responsible for customs fees, brokerage fees, and import duties.
While we strive to provide accurate and up-to-date information, Scentsvent does not warrant the completeness or accuracy of information on the website.
Scentsvent reserves the right to modify these Terms & Conditions at any time without prior notice.
Variations in color and appearance may occur due to monitor settings and lighting conditions.
If an item does not match its description, customers may return the unused item for a refund.
Product descriptions, pricing, and availability may occasionally contain errors or inaccuracies.
Scentsvent reserves the right to correct any pricing or availability errors.
We welcome customer feedback while maintaining professionalism and respectful communication.
Please refrain from using vulgar, offensive, abusive, or threatening language.
Comments and feedback must comply with legal and ethical standards.
Commentators assume full responsibility for the content they submit.
Scentsvent will not be held liable for breaches of comment policies or damages resulting from comments.
By submitting comments, users grant Scentsvent rights to use, distribute, reproduce, and modify the content.
Scentsvent reserves the right to maintain archives of comments and disclose submitted material when appropriate.
Customer feedback helps us improve products, services, and customer experience.
Spam comments or unsolicited promotional material may be deleted.
Private or confidential information shared in comments may be removed for user protection.
Offensive language or disrespectful conduct may result in comment deletion or account restrictions.
Users are prohibited from engaging in abusive interactions with other commenters or personnel.
Personal signatures are optional and limited to two lines without external links.
Scentsvent controls pingbacks and trackbacks to maintain site integrity.
Comments may be edited for grammar, spelling, and clarity purposes.
Suspicious usernames or spam-related usernames may be adjusted or removed.
Irrelevant comments unrelated to Scentsvent may be removed.
Violators of these regulations may be blocked from future commenting.
If a comment does not violate any regulations but does not appear on the site, please contact:
Info@Scentsvent.com
Cancellation Charges
General Rule: In cases of cancellations, the customer is responsible for all shipping and handling charges if the order has already shipped.
Exceptions: Even if there were no initial shipping fees connected to the order (e.g., free domestic shipping with $100 and above, or purchases made with Store Credit), the customer will still be held responsible for all shipping charges of returned items.
Canceled Orders: 5% will be charged for any cancelled order not shipped yet. This is to cover transactional / refund fees incurred.
In-Transit Orders: We cannot process claims, refunds, or additional requests once a package is in transit with the carrier.
Contact Us: If you need to cancel an order, please reach out to our customer support team promptly. You can contact us via email at customercare@fragrance-nevaeh.com.
Timely Communication: For the smoothest cancellation process, please get in touch with us as soon as possible. We'll do our best to accommodate your request.
Required Information: When initiating a cancellation, please provide the order number and any additional details to assist our customer support team in processing your request promptly.
Assessment of Shipping Cost: For orders benefiting from Free USPS Ground Shipping, the actual shipping cost incurred will be assessed and deducted from refunds or store credits.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a company error.
Non-Refundable Shipping: All shipping costs are non-refundable.
Company Error Exceptions: If the return is due to our error, we will provide a prepaid return label.
Refund Processing Time: Refunds are processed after inspection and approval.
Responsibility for Shipping Handling (SH): Customers are responsible for shipping and handling fees unless a company or carrier error occurs.
Non-Reimbursable Items: Shipping handling, tax, and gift wrapping fees are non-refundable.
Original Shipping Cost: Original shipping costs remain unchanged unless a company error occurs.
Contact Us Promptly: If you missed delivery or need reshipment, contact Customer Care within 72 hours at customercare@fragrance-nevaeh.com.
Provide Necessary Details: Include order number and reason for redelivery.
Swift Assistance: Our team will assist in arranging redelivery.
Company or Carrier Error Exception: If error occurs on our side, we will resolve without extra cost.
Qualifying Returns: Sales tax is fully refunded on eligible returns.
Variation on Exchangeable Items: Sales tax may vary depending on item price during exchanges.
Exemplary Customer Service: Our support team is available for any tax-related questions.
Refund Process and Timeline: Refunds are processed promptly after return initiation but may vary based on bank processing times.
Welcome to Scentsvent.com! Our mission is to provide access to a diverse range of brand name fragrances, skincare, haircare, candles, and related information to a wide audience. In order to maintain a safe, enjoyable, and transparent environment for all users, we have established these Terms of Use. By accessing and using this website, you agree to comply with these terms and conditions, as well as all applicable laws and regulations.
Usage Compliance: You agree to use the website and its services responsibly and in accordance with these Terms of Use.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account.
Content Accuracy: While we strive to provide accurate and up-to-date information, we cannot guarantee the completeness or accuracy of all content on the website.
These Terms of Use may be updated or revised from time to time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
Data Privacy: We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
Secure Transactions: We use industry-standard encryption and security measures to protect your payment information.
Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns.
By making a purchase from Scentsvent.com, you agree to the sharing of information for transaction processing, fraud prevention, vendor shipping, and authorization purposes.
Age Restriction: Users must be at least 18 years old or have parental consent.
Prohibited Activities: Users are prohibited from hacking, spamming, or engaging in illegal activities.
Scentsvent.com shall not be liable for any direct or indirect damages arising from use of the website or products purchased.
Users agree to indemnify and hold Scentsvent.com harmless from any claims or liabilities.
Scentsvent.com retains all rights to website content including trademarks, branding, and proprietary information.
Users are granted a limited license for personal, non-commercial use only.
These Terms are governed by the laws of Louisiana. Any disputes shall be handled in Louisiana courts.
Scentsvent.com provides content on an "as is" basis without warranties of accuracy or completeness.
Product images, descriptions, and availability may vary and are not guaranteed to be error-free.
By placing an order, you agree to return and cancellation policies.
Dispatch times may vary due to availability and external delays.
We reserve the right to refuse service or cancel orders.
Customers must be 18+ and provide valid payment information.
All orders are subject to acceptance and verification.
Scentsvent.com is not liable for any damages, delays, or inability to use the website or services.
Product visuals may differ due to packaging updates, lighting, or manufacturer changes.
We reserve the right to correct pricing, availability, or content errors at any time.
We welcome feedback but reserve the right to moderate or remove inappropriate content.
By submitting comments, you grant Scentsvent.com full usage rights.
We may store, use, or disclose feedback as needed for business operations or legal compliance.
Welcome to Scentsvent.com! Our mission is to provide access to a diverse range of brand name fragrances, skincare, haircare, candles, and related information to a wide audience. In order to maintain a safe, enjoyable, and transparent environment for all users, we have established these Terms of Use.
Shipping Options for US Orders
USPS Ground Shipping for Domestic Orders Only: Estimated delivery - (5 days) not including weekends.
Orders under the threshold of $0.00–$99.00:
For domestic orders totaling between $0.00 and $99.00, we offer USPS Ground shipping at a cost of $4.99 USD.
Enjoy Free USPS Ground Shipping on all orders over $100.00:
Domestic orders totaling $100.00 and above qualify for free USPS ground shipping.
Eligibility: This offer is exclusively valid for domestic orders within the United States.
No Coupons Needed: Free shipping applies automatically over $100.
Exclusions: E-Gift Certificates, Gift-Wrapping, handling charges, taxes excluded.
Non-Transferable: Cannot be redeemed for cash or past purchases.
Offer Adjustment: Scentsvent.com reserves right to modify or discontinue.
Estimated delivery: 3–4 business days (excluding weekends)
Flat Rate: $7.00 USD for domestic orders.
P.O. Boxes are available for Premium Shipping.
Estimated delivery: 1–2 days (excluding weekends)
Cost calculated at checkout based on destination and weight.
Not available for weekends or P.O. Boxes.
We are not responsible for carrier delays caused by weather, customs, or other issues beyond our control.
Orders placed before 12:00 p.m. CST are processed same day for Premium & Next Day shipping.
No changes allowed once shipping begins.
If shipping protection is not selected, we are not liable for loss, theft, or damage.
Stolen package claims must be reported within 48 hours.
Police report or proof of theft is required for claims.
If damaged during shipping, company accepts full responsibility.
Must report within 3 days with order details and photos.
Orders over $300 require signature upon delivery.
After delivery, insurance coverage ends.
Contact us or reschedule via carrier website.
5% fee applies to cancelled orders not shipped yet.
In-transit orders cannot be modified or refunded.
Shipping cost will be deducted from refunds where applicable.
Customers are responsible for shipping & handling unless company error occurs.
Sales tax is refunded on qualifying returns.
Exchange tax may vary depending on item price.
Refund timeline depends on financial institution processing.
Scentsvent's Return Policy
Return Policy: Our return policy lasts up to 7 days from the date of delivery. We do not offer returns/refunds for any orders outside the US; all international sales will be final.
Eligibility for Return: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please review the specific conditions for return eligibility on our website.
Product Condition: our item must be unused, in the same condition that you received it, and in the original packaging.
Candle Returns: Returns will only be accepted on candles if the product is not damaged or not used.
Cosmetics and Skincare Items: Please note, that we do not accept returns for cosmetics and skincare items due to health and hygiene reasons. Make your selections carefully.
Perfume Atomizers: Perfume Atomizers are Final SALE and cannot be returned.
Final Sale Items: Some of our products are marked as "Final Sale," indicating that these items are non-returnable and non-refundable. Please carefully review your order before completing the purchase, as we are unable to accept returns or provide refunds for final sale items.
This statement makes it explicit that specific items fall under the final sale category and sets the expectation that returns or refunds will not be accepted for these items.
Customers can obtain a return shipping label by contacting our customer service:
customercare@scentsvent.com
Responsibility for Shipping Handling (SH): Your convenience is important to us. For redelivery and returns, refused customers are responsible for Shipping and Handling (SH) fees unless the situation arises from a Company or Carrier error.
Restocking Fees: A 10% restocking fee will be applied to all returns. If the seal is opened or if the product is used, a minimum of 20% restocking fee will apply (subject to increase based on usage).
Refund Issuance: A refund will be issued once products have been inspected and received back into inventory.
Store Credit Option: Customers can also request a store credit instead of a refund, which will be added to your account and never expire.
Current Limitation: International Returns are not accepted at this time.
Responsibility Acknowledgment: If an item has been shipped from our warehouse in a damaged or flawed condition, Scentsvent.com accepts 100% responsibility for that item.
Any preorder cancellations will come with a 5% cancellation fee.
