Free shipping for all ordes over $500+
At Scentsvent, we are committed to secure, efficient, and transparent shipping practices.
By placing an order on scentsvent.com, you acknowledge and agree to the terms outlined below.
Shipping is calculated in real-time at checkout based on:
Destination
Package weight
Selected carrier/service
We do not offer flat-rate shipping.
United States Orders
FREE standard shipping on orders over $100 (before tax)
Orders under $100 will have shipping calculated at checkout.
International Orders
Shipping rates are calculated at checkout.
Customers are responsible for:
Import duties
VAT
Customs fees
Brokerage charges
All international orders are placed at the buyer’s own risk.
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after 12:00 PM CDT may be processed the next business day.
During peak periods, processing times may be extended.
You will receive tracking information once your order ships.
Customers are responsible for entering the correct shipping address.
We are not liable for:
Incorrect addresses
Misdeliveries due to customer error
If a package is returned due to address issues, reshipping fees will apply.
Orders valued at $400 or more may require signature confirmation upon delivery.
If a customer waives signature confirmation (when available), Scentsvent is not responsible for theft or damage after delivery.
Once a package is handed to the carrier, delivery timing is outside our control.
We are not responsible for delays caused by:
Weather
Natural disasters
Carrier disruptions
Customs processing
Force majeure events
Carrier delays do not qualify for refunds or compensation.
All claims must be reported within 3 days of delivery confirmation.
For damaged, lost, or stolen packages, we require:
Photos of the shipping box (inside and outside)
Photos of product packaging
Photos of damaged items
Supporting documentation if requested
Failure to provide required documentation voids claim eligibility.
For packages marked as delivered but not received:
Customers must file a police report if requested
Proof of theft may be required
Once an insurance claim is approved and closed:
We may offer replacement or store credit
Monetary refunds are not issued for approved insurance claims
If a customer chooses not to purchase shipping protection at checkout (when available), Scentsvent is not liable for loss, theft, or damage that may occur once the package has been handed to the carrier.
If a package is:
Refused
Unclaimed
Undeliverable
The customer is responsible for:
Original shipping costs
Return shipping fees
Any applicable duties or taxes
Original shipping charges are non-refundable.
All orders are subject to fraud screening and payment verification.
Orders may be delayed or canceled if verification cannot be completed.
Orders not yet shipped:
Subject to a 3% cancellation fee to cover payment processing costs.
Pre-orders:
Subject to a 5% cancellation fee.
Orders already in transit cannot be canceled.
Payment is processed at the time of order placement.
Pre-orders ship once inventory is received.
Orders containing both pre-order and in-stock items ship together unless otherwise stated.
All international sales are final once shipped.
Scentsvent is not responsible for:
Customs delays
Seizures
Duties or taxes
Lost or stolen international packages
Damage during international transit
Customers are responsible for all customs-related fees.
Responsibility transfers to the customer once a package is marked as delivered by the carrier.
We recommend:
Checking with neighbors
Contacting the carrier
Filing a police report if necessary
Scentsvent reserves the right to modify this policy at any time without prior notice.
By completing a purchase, you acknowledge and accept these terms.
Cancellation Charges
General Rule: In cases of cancellations, the customer is responsible for all shipping and handling charges if the order has already shipped.
Exceptions: Even if there were no initial shipping fees connected to the order (e.g., free domestic shipping with $100 and above, or purchases made with Store Credit), the customer will still be held responsible for all shipping charges of returned items.
Canceled Orders: 5% will be charged for any cancelled order not shipped yet. This is to cover transactional / refund fees incurred.
In-Transit Orders: We cannot process claims, refunds, or additional requests once a package is in transit with the carrier.
Contact Us: If you need to cancel an order, please reach out to our customer support team promptly. You can contact us via email at customercare@fragrance-nevaeh.com.
Timely Communication: For the smoothest cancellation process, please get in touch with us as soon as possible. We'll do our best to accommodate your request.
Required Information: When initiating a cancellation, please provide the order number and any additional details to assist our customer support team in processing your request promptly.
Assessment of Shipping Cost: For orders benefiting from Free USPS Ground Shipping, the actual shipping cost incurred will be assessed and deducted from refunds or store credits.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a company error.
Non-Refundable Shipping: All shipping costs are non-refundable.
Company Error Exceptions: If the return is due to our error, we will provide a prepaid return label.
Refund Processing Time: Refunds are processed after inspection and approval.
Responsibility for Shipping Handling (SH): Customers are responsible for shipping and handling fees unless a company or carrier error occurs.
Non-Reimbursable Items: Shipping handling, tax, and gift wrapping fees are non-refundable.
Original Shipping Cost: Original shipping costs remain unchanged unless a company error occurs.
Contact Us Promptly: If you missed delivery or need reshipment, contact Customer Care within 72 hours at customercare@fragrance-nevaeh.com.
Provide Necessary Details: Include order number and reason for redelivery.
Swift Assistance: Our team will assist in arranging redelivery.
Company or Carrier Error Exception: If error occurs on our side, we will resolve without extra cost.
Qualifying Returns: Sales tax is fully refunded on eligible returns.
Variation on Exchangeable Items: Sales tax may vary depending on item price during exchanges.
Exemplary Customer Service: Our support team is available for any tax-related questions.
Refund Process and Timeline: Refunds are processed promptly after return initiation but may vary based on bank processing times.
Welcome to Scentsvent.com! Our mission is to provide access to a diverse range of brand name fragrances, skincare, haircare, candles, and related information to a wide audience. In order to maintain a safe, enjoyable, and transparent environment for all users, we have established these Terms of Use. By accessing and using this website, you agree to comply with these terms and conditions, as well as all applicable laws and regulations.
Usage Compliance: You agree to use the website and its services responsibly and in accordance with these Terms of Use.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for any activities conducted under your account.
Content Accuracy: While we strive to provide accurate and up-to-date information, we cannot guarantee the completeness or accuracy of all content on the website.
These Terms of Use may be updated or revised from time to time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
Data Privacy: We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
Secure Transactions: We use industry-standard encryption and security measures to protect your payment information.
Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns.
By making a purchase from Scentsvent.com, you agree to the sharing of information for transaction processing, fraud prevention, vendor shipping, and authorization purposes.
Age Restriction: Users must be at least 18 years old or have parental consent.
Prohibited Activities: Users are prohibited from hacking, spamming, or engaging in illegal activities.
Scentsvent.com shall not be liable for any direct or indirect damages arising from use of the website or products purchased.
Users agree to indemnify and hold Scentsvent.com harmless from any claims or liabilities.
Scentsvent.com retains all rights to website content including trademarks, branding, and proprietary information.
Users are granted a limited license for personal, non-commercial use only.
These Terms are governed by the laws of Louisiana. Any disputes shall be handled in Louisiana courts.
Scentsvent.com provides content on an "as is" basis without warranties of accuracy or completeness.
Product images, descriptions, and availability may vary and are not guaranteed to be error-free.
By placing an order, you agree to return and cancellation policies.
Dispatch times may vary due to availability and external delays.
We reserve the right to refuse service or cancel orders.
Customers must be 18+ and provide valid payment information.
All orders are subject to acceptance and verification.
Scentsvent.com is not liable for any damages, delays, or inability to use the website or services.
Product visuals may differ due to packaging updates, lighting, or manufacturer changes.
We reserve the right to correct pricing, availability, or content errors at any time.
We welcome feedback but reserve the right to moderate or remove inappropriate content.
By submitting comments, you grant Scentsvent.com full usage rights.
We may store, use, or disclose feedback as needed for business operations or legal compliance.
Welcome to Scentsvent.com! Our mission is to provide access to a diverse range of brand name fragrances, skincare, haircare, candles, and related information to a wide audience. In order to maintain a safe, enjoyable, and transparent environment for all users, we have established these Terms of Use.
Shipping Options for US Orders
USPS Ground Shipping for Domestic Orders Only: Estimated delivery - (5 days) not including weekends.
Orders under the threshold of $0.00–$99.00:
For domestic orders totaling between $0.00 and $99.00, we offer USPS Ground shipping at a cost of $4.99 USD.
Enjoy Free USPS Ground Shipping on all orders over $100.00:
Domestic orders totaling $100.00 and above qualify for free USPS ground shipping.
Eligibility: This offer is exclusively valid for domestic orders within the United States.
No Coupons Needed: Free shipping applies automatically over $100.
Exclusions: E-Gift Certificates, Gift-Wrapping, handling charges, taxes excluded.
Non-Transferable: Cannot be redeemed for cash or past purchases.
Offer Adjustment: Scentsvent.com reserves right to modify or discontinue.
Estimated delivery: 3–4 business days (excluding weekends)
Flat Rate: $7.00 USD for domestic orders.
P.O. Boxes are available for Premium Shipping.
Estimated delivery: 1–2 days (excluding weekends)
Cost calculated at checkout based on destination and weight.
Not available for weekends or P.O. Boxes.
We are not responsible for carrier delays caused by weather, customs, or other issues beyond our control.
Orders placed before 12:00 p.m. CST are processed same day for Premium & Next Day shipping.
No changes allowed once shipping begins.
If shipping protection is not selected, we are not liable for loss, theft, or damage.
Stolen package claims must be reported within 48 hours.
Police report or proof of theft is required for claims.
If damaged during shipping, company accepts full responsibility.
Must report within 3 days with order details and photos.
Orders over $300 require signature upon delivery.
After delivery, insurance coverage ends.
Contact us or reschedule via carrier website.
5% fee applies to cancelled orders not shipped yet.
In-transit orders cannot be modified or refunded.
Shipping cost will be deducted from refunds where applicable.
Customers are responsible for shipping & handling unless company error occurs.
Sales tax is refunded on qualifying returns.
Exchange tax may vary depending on item price.
Refund timeline depends on financial institution processing.
Scentsvent's Return Policy
Return Policy: Our return policy lasts up to 7 days from the date of delivery. We do not offer returns/refunds for any orders outside the US; all international sales will be final.
Eligibility for Return: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please review the specific conditions for return eligibility on our website.
Product Condition: our item must be unused, in the same condition that you received it, and in the original packaging.
Candle Returns: Returns will only be accepted on candles if the product is not damaged or not used.
Cosmetics and Skincare Items: Please note, that we do not accept returns for cosmetics and skincare items due to health and hygiene reasons. Make your selections carefully.
Perfume Atomizers: Perfume Atomizers are Final SALE and cannot be returned.
Final Sale Items: Some of our products are marked as "Final Sale," indicating that these items are non-returnable and non-refundable. Please carefully review your order before completing the purchase, as we are unable to accept returns or provide refunds for final sale items.
This statement makes it explicit that specific items fall under the final sale category and sets the expectation that returns or refunds will not be accepted for these items.
Customers can obtain a return shipping label by contacting our customer service:
customercare@scentsvent.com
Responsibility for Shipping Handling (SH): Your convenience is important to us. For redelivery and returns, refused customers are responsible for Shipping and Handling (SH) fees unless the situation arises from a Company or Carrier error.
Restocking Fees: A 10% restocking fee will be applied to all returns. If the seal is opened or if the product is used, a minimum of 20% restocking fee will apply (subject to increase based on usage).
Refund Issuance: A refund will be issued once products have been inspected and received back into inventory.
Store Credit Option: Customers can also request a store credit instead of a refund, which will be added to your account and never expire.
Current Limitation: International Returns are not accepted at this time.
Responsibility Acknowledgment: If an item has been shipped from our warehouse in a damaged or flawed condition, Scentsvent.com accepts 100% responsibility for that item.
Any preorder cancellations will come with a 5% cancellation fee.
